Frequently Asked Questions

Have some burning questions about our cuddly creations at Fabric Forest Friends? Fear not, because we've gathered all the answers you need right here!

Welcome to our Frequently Asked Questions (FAQ) page – your secret guide to the magical world of fabric wonders.

Fabric Forest Friends FAQ

Your Questions Answered

What makes Fabric Forest Friends' soft toys special?

Our soft toys are handcrafted with love in a cozy cottage in Wales, using only the highest-quality, ethically sourced materials. Each creation receives meticulous attention to detail, making them unique and enchanting.

Are the materials used in your soft toys eco-friendly?

Absolutely! We are committed to sustainability, and all our materials are ethically sourced, ensuring a positive impact on the environment. You can read more about this on our Friends For The Planet page.

What age is best for a Fabric Forest Friend soft toy?

Fabric Forest Friends soft toys are UKCA certified, ensuring they meet stringent safety standards, making them safe for use from birth. However, we recommend that children under the age of 1 be supervised while using the toys, primarily due to the natural properties of the wool used in their creation. Our commitment to safety and quality ensures that all little adventurers can enjoy the magic of our soft toys under watchful eyes, creating cherished moments of joy and wonder from the very beginning!

How should I clean my Fabric Forest Friends soft toys?

To keep your cuddly companions fresh and clean, we recommend gentle vacuuming, spot cleaning with warm water and lemon juice, or using a baby wipe for quick touch-ups. For more detailed instructions and additional tips, head over to our Cleaning Your Felt Toys page. Let's make sure your adorable fabric friends stay looking their best!

Can I trust the safety of your soft toys for my little ones?

Safety is our top priority! Our soft toys are UKCA certified and made with naturally fire retardant materials, ensuring they meet strict safety standards.

Can I return or exchange a soft toy if I change my mind?

Of course! We want you to be thrilled with your purchase. If, for any reason, you're not completely satisfied with your cuddly companion, our friendly team will be happy to assist with returns or exchanges within our policy guidelines.

For more details, head over to our Refunds & Returns page, where we've got you covered with all the information you need. We want you and your Fabric Forest Friend to be a perfect match!

Do you offer international shipping?

Currently, we offer shipping within the United Kingdom. While we don't provide international shipping at the moment, we're working hard to expand our reach in the future. Rest assured, our adorable Fabric Forest Friends are always ready to explore new territories. Stay tuned for updates on international shipping availability!

How can I get in touch with customer support?

We're always here to help! If you have any questions, concerns, or just want to share some love for your Fabric Forest Friends, don't hesitate to reach out.

You can contact Debs direct through our Get in Touch page or drop us an email, and we'll be wagging our tails with excitement to assist you! We can't wait to hear from you!

How can I stay connected with Fabric Forest Friends?

We love staying in touch with our forest family! You can follow us on social media or sign up for our newsletter to receive the latest news, behind-the-scenes fun, and more enchanting stories about our fabric wonders.